Return Policy
At Birdie & Stone, we take pride in creating and curating fine jewelry that is made to last a lifetime. Due to the nature of our products, all sales are final.
We do not accept returns, refunds, or exchanges on any purchases.
Damaged or incorrect orders
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery by contacting Birdie & Stone. We will review the issue and, if confirmed, repair, replace, or exchange the item at no additional cost.
Manufacturing defects
We stand behind the quality of our craftsmanship. If you believe your jewelry has a manufacturing defect, please contact us within 30 days of receiving your purchase. Each claim will be evaluated individually.
This policy does not cover
- Normal wear and tear
- Accidental damage
- Lost or stolen jewelry
- Lost diamonds or gemstones due to impact or improper care
- Damage caused by resizing or repairs performed by another jeweler
- Scratches, dents, bent prongs, broken chains, or other damage resulting from everyday use or misuse
Shop with confidence
We encourage all customers to inspect their jewelry upon receipt and to contact us with any questions before making a purchase. We are always happy to provide additional photos, videos, measurements, and product details to ensure you shop with confidence.
Thank you for choosing Birdie & Stone. We sincerely appreciate your trust and look forward to helping you celebrate life’s most meaningful moments.